Cummins has launched Cummins Care, an enhanced customer assistance program providing 24/7 response. The company employs 110 specialists at its new 25,000-sq-ft Customer Support Center in Nashville, Tenn. They can help with finding the nearest authorized service location — with over 3500 locations on tap.
They can also answer questions on the latest on- and off-highway technology, including EPA 2010 aftertreatment systems. They can also deal with all operational questions on topics like fuel and oil specs and maintenance intervals.
Cummins Care uses the same 1-800-DIESELS number that customers may already know. The enhanced support hours will be extended to 24 hours a day, 7 days a week, starting in July.
Have your say
This is a moderated forum. Comments will no longer be published unless they are accompanied by a first and last name and a verifiable email address. (Today's Trucking will not publish or share the email address.) Profane language and content deemed to be libelous, racist, or threatening in nature will not be published under any circumstances.