EMERGENCY TIRE SERVICE

A new program from Continental’s Commercial Vehicle Tire business unit means members of the Owner-Operator and Independent Driver Association (OOIDA) can now remove some of the uncertainty that comes with on-the-road emergencies.

OOIDA members are automatically enrolled in a new emergency road service program exclusive for the organization, called ‘TrukFix for OOIDA.’ The program allows members free access to a 24-hour, seven-day-per-week call center with access to more than 1000 points of sale in the U.S. and Canada. There are no membership costs for OOIDA members.

When drivers call the toll-free assistance hotline and provide their OOIDA membership number, emergency assistance operators will help identify the issue, locate a service provider, provide regulated pricing for tires and related services, and stay in contact with the driver until he or she is back on the road, the company explains.

Among other features, the program provides a predictable, competitive price for Continental and General brand truck tires and emergency services.

For OOIDA members who have iPhone or iPad mobile devices, the TrukFix service is also accessible through Continental’s tire-dealer locator app. The application can be found on the iTunes App Store by searching for ‘Continental Truck Tires Dealer Locator.’

Continental has also published a QR code to instantly download the application from its website at www.continental-truck.com. With this application, there is just a single click to dial the TrukFix call center from an iPhone.

TrukFix for OOIDA also offers credit card billing, as well as follow-up calls made the next day to make sure all is well.

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