WARRENVILLE, Ill. — International Truck and Engine Corporation has named the Kemptville Truck Centre which operates four dealer branches in Eastern Ontario, its top North American dealer under the company’s Diamond Standards program.
International Diamond Standards is a program that evaluates International dealers and helps them reach the highest possible level of performance in the marketplace. Scores are based on dealer compliance with International’s Diamond Standards requirements for quality of facilities, dealership procedures and internal infrastructure and on their performance against key business objectives and customer satisfaction. Kemptville Truck Centre set the standard for all International dealers in North America by achieving a near perfect score of 95.04 out of 100.
"We are very proud of our recognition under International Diamond Standards," says Gerald Tallman, President of Kemptville Truck Centre.
On May 11, 2004, Bryan Gerber, Key Market Manager Truck Sales, International Truck and Engine Corporation, presented Gerald Tallman with a beautiful painting and letter of recognition from J.J. Schumacher, President of International Truck and Engine Corporation, Canadian Region.
"Kemptville Truck Centre Limited is a shining example of International’s brand promise to listen, understand and deliver the best ways to move customers ahead – on the road and in their business," says Schumacher. "Recognition under International Diamond Standards reflects a high level of business excellence and an ability to deliver above and beyond our customers’ needs."
Dealer scores are based 65 percent on compliance with International’s Diamond Standards requirements for quality of facilities, dealership procedures and internal infrastructure. This includes everything from proper signage display, arrangement of new and used equipment on the dealer lot to how departmental staff adhere to training schedules and procedures.
The remaining 35 percent of the Diamond Standards evaluation is based on year-end performance on key business objective metrics such as truck sales, inventory and market share throughout a dealer’s assigned Area of Responsibility. This part of the evaluation also considers Customer Satisfaction Index rankings for parts, sales and service.
On May 31, 2004 Kemptville Truck Centre will break ground in Kingston, Ontario, starting construction on its new Kingston dealership facility. The new facility will replace Kemptville Truck Centre’s original Kingston dealership that has been in operation since 1991.
The new Kingston Kemptville Truck Centre will double the existing dealership at 30,000 square feet. Drive-through bays, ample parking room for truck and trailer and easy access from the 401 highway will be the hallmarks of this new facility.
Additional information is available at www.kemptvilletruckcentre.on.ca
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