TMcare System Solution is software designed to gather and report the maintenance records of specific units – from every detailed mechanical repair for each individual unit to higher-level accumulated reporting for locations, regions and/or the corporate level. It’s but one offering under the TMcare umbrella, which schedules and manages routine and non-routine maintenance services.
The TMcare team audits repair integrity, negotiates PM pricing, and locks in hourly fees for sub-PM repairs. Services range from managing class 3 through class 8 vehicles domiciled locally or positioned anywhere else throughout the U.S. and Canada. Those locations might have from one to hundreds of units. The main focus of TMcare is to set up, schedule, validate, and complete PMs and unscheduled repairs in areas where the carrier does not have maintenance facilities. The program captures completed PM forms, DOT/FHWA inspection documents, and actual copies of the vendor’s invoices.
TMcare System Solution’s aim is to bring the dynamic reporting engine available on the web to customers that don’t need FleetNet to manage vendors in the co-ordination and auditing of repairs.
FleetNet’s System Solution has several flexible options. The basic premise is to code repairs via VMRS (Vehicle Maintenance Reporting Standard), verify the repairs made, and pay the vendor’s invoice. The customer handles setting up the vendor and instructing which services are to be performed.
The primary option for processing maintenance records into the system begins with web access and the customer setting up a purchase order in the FleetNet system. The process begins once the invoice for an event is received by FleetNet by fax or e-mail, from either customer or vendor. The billing department then reviews the invoice and keys information (using VMRS coding) into the system. The review includes updating the PO and other information, auditing the invoice for high prices and unreasonable repairs, and communicating findings to the customer. Once the vendor invoice has been approved, FleetNet pays the invoice and invoices the customer for all paid invoices in a set time period.
Other options include the customer paying the vendor directly and FleetNet capturing the information.
The system operates under the premise of continuous interaction and feedback from the customer to properly steer the program in the right direction.
FleetNet America is a third-party vendor management company that co-ordinates emergency roadside events and all other scheduled/unscheduled maintenance management services. Its continental 24/7 coverage includes towing and recovery.
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