Navistar streamlines customer service with Service Partner

WARRENVILLE, Ill. — Navistar has launched Service Partner, a new program designed to allow fleet customers and service locations to get trucks back on the road faster with more predictable costs.

Through an Internet-based service pricing application, Service Partner is designed to improve customer satisfaction by identifying the unique service requirements of fleet customers.

“Our fleet customers benefit from the improved customer experience and standardization that Service Partner delivers,” said Vaughn Allen, vice-president, customer service and support for Navistar. “Service Partner offers participating fleets fair and consistent labour times, expedited diagnostic advisories, and accurate repair estimates.”

With Service Partner, estimates can be e-mailed to fleet managers or posted to the Service Partner Internet portal for approval after Service Partner pre-loads a participating fleet’s vehicle identification numbers. More than 200 consistent labour times are programmed into the Web-based solution. Transportation fleet customers wishing to work with participating dealers to take part in Service Partner must be qualified and be enrolled in Navistar’s Fleet Charge program.

Service Partner is a limited use version of Navistar’s Diamond Estimating System that is designed to enable dealers to create consistent, professional estimates for designated fleets, gain access to fleet specific operations and checklists, and customized service requirements. There is a nominal charge for participating fleets for Service Partner portal maintenance and support, Navistar officials said.

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