Workhorse has partnered with InCharge Energy to introduce an integrated, ‘one-stop shop’ support system for fleet customers across North America. It will provide operators with a single point of contact to diagnose and resolve issues spanning the full electrification ecosystem.

The program is expected to launch in Q4 2026 and will be available to Workhorse customers and dealers who require help with issues related to vehicles, charging infrastructure, electrical systems and third-party hardware or software.

While the support program will operate under the Workhorse brand, InCharge Energy will provide the professional staffing, operational infrastructure, and technology backbone to enable the model, combining expert field technicians, a centralized Support Operations Center, electrical and interoperability specialists, and advanced software to resolve complex issues. 

The support line will be staffed by specialists trained on both Workhorse vehicles and commercial EV systems. Depending on the issue, service requests will be directed either to a Workhorse field technician, an authorized dealer for upfit or aftermarket-related problems, or a third-party provider for charging, telematics or other external systems.

“Major fleet operators expect not only a great truck, but OEM-grade customer service. This partnership is a direct response to that expectation. We’re putting it in place now so we can scale it in concert with our growth, ensuring our customers never feel a gap,” said Scott Griffith, CEO of Workhorse. “Based on the deals we’ve already announced this year, we project we will experience significant growth in the number of Workhorse vehicles deployed by the end of 2026. This industry-first partnership is a key aspect of our plans to deliver scalable ‘first-call’ service operations and provide large fleets with what they value most – high uptime.”

“Fleet operators don’t need another call center: they need expertise and accountability,” added Rich Mohr, CEO of InCharge Energy. “Our team brings together people, platforms, and operations into one coordinated model. By powering Workhorse customer support with our field technicians, Support Operations Center, and an advanced software platform, we’re helping customers move past complexity and get back to operating their fleets.”