Fleet policies, tech needed to fight smartphone ‘addiction’, speaker says

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If you’re behind the wheel and reading this article on your smartphone, put it down. The news can wait.

Distracted driving is clearly a safety risk. It’s a factor in one in four fatal crashes, and a related analysis reported by the Traffic Industry Research Foundation (TIRF) found distracted drivers are more likely to kill other road users than themselves. The U.S. Federal Motor Carrier Safety Administration reports truck drivers were distracted in 33 of the 548 fatalities involving large truck occupants in 2016.

(Photo: istock)

There are laws that ban the use of handheld devices, fleet policies that do the same, and even cab-facing cameras to monitor the bad habit. Yet drivers continue to do it.

“It’s a technology addiction,” said CJ Meurell, co-founder and chief revenue officer at Motion Intelligence, during a presentation for the Electric Utility Fleet Managers Conference. “Most people have a problem managing that addiction – especially when they’re driving.”

Reinforcing the fact that this is addictive behavior are those who admit they’ve used a phone in dangerous situations, or face a sense of anxiety whenever they can’t send or receive an immediate response.

The average person checks their phone 47 times per day and uses their phone 171 minutes per day, he said, citing one piece of research. But the numbers can be higher than that. “We have been trained by our mobile devices to reach for a mobile device every time we hear a ping … It’s the Pavlov’s dog psychology. We get a dopamine hit in our brain at that moment.”

The draw is so intense that drivers will continue to do it even when they know a cab camera will see them in action. The judgment and self control go out the window.

The challenge is more pronounced among younger drivers who have more “stick time” with mobile devices, he added. To compound matters at one fleet his business researched, drivers under their mid-30s were three times more likely to be involved in a collision than their older peers. In one poll, 44% of millennials reported calling someone they knew was driving, and 36% have texted someone they knew was driving.

While a fleet policy alone is not always a deterrent, having a clear mobile device and cell phone policy in place helps set expectations for behavior on the job, and identifies the consequences, Meurell said.

Cab-facing cameras can also be part of the solution, although they will often be limited to capturing the cellphone use in the moments before a collision.

“They forget about the camera because they’re technology-addicted,” Meurell said, referring to the drivers in these situations. “Some drivers are pretty clever on how to use a phone without getting caught on camera.”

For its part, Motion Intelligence has developed the Evvy app that is triggered when a driver is in a fleet vehicle, restricting use to fleet-controlled options such as a 911 button, Google maps, or hands-free calls. Facebook updates or TikTok? Those have to wait.

It will even detect if “rogue” devices without the app are being used in the cab, and will report that through a fleet dashboard.

There are also rewards such as added access to things like podcasts and playlists with good behavior. Points can be introduced and redeemed for gift cards.

“We say it’s better to have a carrot than a stick,” he says.

It’s something to investigate on your phone when you aren’t driving.

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John G. Smith is Newcom Media's vice-president - editorial, and the editorial director of its trucking publications -- including Today's Trucking, trucknews.com, and Transport Routier. The award-winning journalist has covered the trucking industry since 1995.

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  • Cell phone use is bad enough but companies often communicate instructions or pick up changes to drivers via a cell phone. That only adds to the problem.

  • ” N.. W.. D… type soft ware “Appt”” driven soft ware

    NOT WHILE DRIVING… this is been around more than 10 years!