CALGARY, Alta. — The Alberta Trucking Industry Safety Association (ATISA) will be holding a dispatcher/fleet manager training program at the Coast Edmonton Plaza in Edmonton, Alta. on Saturday, Feb. 24.
The seminar will focus on what the ATISA calls “the relationships we develop with each other inside the wall,” and breaks down into five main subject areas: perception — “how perceptions work” and people skills for “controlling how you are perceived;” relationship building — “the nature of how relationships evolve,” including trust and respect factors; understanding people — “a look at five basic human needs” and “how to utilize our relationships for fulfilling those basic needs;” and systems — “dealing with mistakes, goof-ups, discipline” and “how to fix the system without hurting people.” Finally, conflict resolution and problem solving will include inventorying common workplace problems.
The course will run from 9 a.m. to 4 p.m. and costs $75 plus GST for members and $100 plus GST for non-members.
The program will be lead by consultant Dan Baker.
For further information, telephone 403-243-4610.
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