GREENSBORO, N.C. – Volvo Trucks named its first dealer locations that have earned the Volvo Certified Uptime Center designation in Canada the US today. In total, seven dealers received the certification, one of which was Canadian.
The certification was established as part of its commitment to increase customer uptime. To be certified, dealers must implement numerous modifications to their service processes, including the designation of uptime bays for repairs taking less than four hours, as well as revised service workflows to speed repairs.
The first dealers to receive the certification are:
Kriete Group, Madison, Wisconsin
Nacarato Volvo Trucks, Nashville, Tennessee
Nextran Truck Centers of Birmingham, Alabama
Vanguard Truck Center of Atlanta, Georgia
Vanguard Truck Center of Phoenix, Arizona
Vision Truck Group of Mississauga, Ontario, Canada
Westfall O’Dell Truck Sales of Kansas City, Missouri
“Our Volvo Certified Uptime Centers show that we’re serious about increasing uptime for our customers,” said Göran Nyberg, president of Volvo Trucks North America. “These dealers have committed to a new way of thinking when it comes to service and have completed a rigorous certification process that will help more Volvo customers get back on the road quickly following a service stop.”
The centers are fully integrated with other Volvo Trucks uptime solutions, like remote diagnostics and web-based service management tool, Volvo ASIST.
“As a result of becoming a Certified Uptime Center dealer and implementing these work flow processes, we are turning more work daily and have happier customers,” said Clint Draper, director of operations for Nacarato. “This is also being noticed by a large number of customers who are deciding to send trucks to our shop for repair even when this takes the truck off the normal route.”