GALESBURG, Mich. – Eaton has announced the release of a series of enhancements to the company’s Roadranger service network earlier this week.
The enhancements include upgrading the features in the company’s popular ServiceRanger 4 online diagnostics and service software; extending the availability of the Roadranger Call Center to now include 24/7/365 customer support; and introducing a new fuel-efficient synthetic lubricant.
Dealers and fleets can now choose from three ServiceRanger 4 packages – basic, standard and professional – to best suit their business needs. It is available online at www.roadrangers.com and requires an access code that can be purchased with a credit card. According to the company, the number of worldwide licensees to ServiceRanger 4 recently hit 12,00 subscribers.
“Providing outstanding after-the-sale support for Eaton transmissions and components has been a longstanding pledge to our customers and these enrichments solidify that commitment,” said Bill Auvil, manager, Service Solutions, Eaton. “This is another example of what Eaton will continue to do to maintain our status as the industry’s top service provider.
The Roadranger Call Center that is now open 24/7/365 will provide fleet customers and truck repair facilities better access to professionals who know about Eaton transmissions.
“Extending the Call Center’s hours makes it easy and seamless for our customers to contact Eaton, and allows us to better align our highly trained resources with the needs of the industry,” said Grant Carlson, manager, Customer Support, Eaton Truck North America. “Having a twenty-four hour, seven days a week service center with technical and warranty support is a real benefit to all of our customers.”
In addition, the new synthetic transmission fluid with a PS-386 specification features lower viscosity properties that promote fuel-efficiency, increases shear stability, and is backward compatible.