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Frustrations boil over at Horseshoe Bay expansion

WEST VANCOUVER, B.C. -- The saga of B.C. Ferries' Horseshoe Bay expansion project is dragging on, with new concerns...

WEST VANCOUVER, B.C. — The saga of B.C. Ferries’ Horseshoe Bay expansion project is dragging on, with new concerns now being raised about “ferry rage.”

Contradicting signage and directions from traffic controllers are causing escalating tension between travellers and the ferry operator, with shouting matches and near fistfights resulting.

Local resident Elbert Paul is sounding alarms about the worsening situation, and warns violence could erupt of B.C. Ferries doesn’t improve the level of service they’re providing.

“My concern arose as a result of an altercation I witnessed between a driver and one of the people directing traffic. And the root cause of it was the lack of proper signage and clear directions leading into the terminal. Every day it seems to change,” Paul tells local media.

A growing number of people are missing ferries after being directed one way, then told when they get there that it’s the wrong line and they must go back and sit through the entire lineup all over again.

That doesn’t bode well for truckers hauling critical just-in-time loads that rely on the ferries to get to their final destination.

Stephen Nussbaum, communications coordinator for B.C. Ferries, insists the company is scrambling to fix the problem and will be implementing a new sign this week to help direct drivers to the proper places.

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