SAN ANGELO, Tex. – At its Tire Technology Showcase in San Angelo, Texas earlier this week, Goodyear announced it has launched a new free and easy to use smart phone application designed for tire technicians.
The new service is called the “SmartTech App” and allows tire technicians to minimize making mistakes while getting information during service calls from customers and dispatchers over the phone.
The company claims it will make the road service call process easier for techs and fleets alike, while reducing roll times and enabling trucks to return to service faster.
The app works in conjunction with Goodyear’s Fleet HQ, fleet customers and Goodyear tire technicians so that all information can be transferred, monitored and shared so everyone is in the know about each individual tire problem and the status of its repair.
“Imagine at 3 a.m., you’re the service technician…the phone rings…and now you have to write down all this critical information about some guy sitting on a highway, not too far from your location,” said Rick Bevington, commercial tire sales manager, Goodyear.
Before the app, tire technicians would jot down critical information while on the phone, causing regrettable, expensive errors and billing issues.
With the app, a customer, when encountering a tire issue while driving on the road, can now pull over, contact Goodyear Fleet HQ. From there, then the headquarters will collect all necessary information the tire tech needs (tire size and type, customer ID and location) and send it to the tech directly using the app to ensure no details are missed. Then, the technicians use the app to keep all information organized and at their fingertips eliminating the need for them to write information down. The technician then accepts the call for the repair, gets in his/her car and clicks the “en route” button to keep customers informed on his/her location.
“At any time during the process, both the fleet and servicing dealer can check the status of the service call,” said Jose Martinez, business solutions manager, Goodyear. “This gives both parties full transparency.”
The real-time monitoring app is designed for techs to keep everyone informed so at every step of the repair he/she checks in: while he/she’s en route, arrived, when the service is complete and when he/she has returned and is ready to bill the customer.
“All necessary information – including the service call’s roll-time – is electronically and automatically sent to the customer,” said Martinez. “There is no need for writing, memorization or phone calls, which saves valuable time and helps eliminate expensive errors.”
The app also allows technicians to take photos of the truck tires via the Goodyear-Fleet HQ Tire Pix program through a secure network so the customers can see the repairs or damage in real time.
The SmartTech app is completely free and can be used on both iPhone and Android devices in both the United States and Canada.
Sonia Straface is the associate editor of Truck News and Truck West magazines. She graduated from Ryerson University's journalism program in 2013 and enjoys writing about health and wellness and HR issues surrounding the transportation industry. Follow her on Twitter: @SoniaStraface. All posts by Sonia Straface