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Goodyear’s emergency roadside service programs sets new service call record


 AKRON, Ohio,– The Goodyear-Fleet HQ 24/7 Emergency Roadside Service program saw record numbers in August.

According to Goodyear, the service helped 15,375 trucks return to service in August marking a record for the program.That number eclipsed the program’s most recent monthly high of 15,026 completed service calls, achieved in July 2015.

“June through August, our industry-leading Goodyear-Fleet HQ 24/7 Emergency Roadside Service program helped put more than 44,900 trucks back on the road,” said Jose Martinez, business solutions manager, Goodyear Commercial Tire Systems.

Since its launch in late-2007, the program has helped put more than 1.1 million trucks back on the road, the company added.

“We’re working very hard to reduce our average roll-time to less than two hours,” said Martinez, “and we are leveraging mobile phone technology to do it.”

 Earlier this year, Goodyear launched its Goodyear Smart Tech App which simplifies the roadside service call process for Goodyear Commercial Tire & Service Network technicians by streamlining and eliminating time-consuming steps.

“Prior to the introduction of the Goodyear Smart Tech App, tire technicians had to jot down details such as truck location, services needed, wheel position and tire size, driver information and more,” said Martinez. “Now, technicians communicate all of this information electronically and can keep all parties informed of their location, activities and progress – from the moment a service call request is accepted to the moment the technician returns home, after having completed a service call.”

For truck drivers, Goodyear offers its Goodyear Roadside Service App, which connects directly with the 24/7 Goodyear-Fleet HQ Solution Center.

After contact has been made, the app will locate the nearest Goodyear Commercial Tire & Service Network technician and dispatch him or her to the downed truck’s location.

“The Goodyear-Fleet HQ Roadside Service App focuses exclusively on connecting truck drivers with the help they need to get back on the road quickly,” added Martinez. “The Goodyear Commercial Tire & Service Network offers more than 2,200 points of service from coast to coast, so a technician is never too far away.”


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