LISLE, Ill. — Navistar revealed today that close to 40% of its truck and bus dealer have qualified as Diamond Edge Certified in the second quarter of this fiscal year.
The achievement, said Navistar, reflects International Truck’s and IC Bus’ leadership in overall truck and bus uptime by growing the number of dealers committed to improving service dwell times.
“Customers are saving significant time and money when they service their trucks and buses at one of our Diamond Edge Certified dealers,” said Mark Reiter, vice-president, Customer Support, Navistar. “Customers are banking approximately $1,000 for every day that their vehicle is not in the shop. When we launched the Diamond Edge Certified Program, we set an ambitious goal to reduce dwell time across our dealerships and our dealers have worked really hard to drive down this important metric.”
To reach Diamond Edge Certification status, International Truck and IC Bus dealers must:
Meet or exceed service dwell time metrics and define long-term action plans for continuous and ongoing service improvements at dealership location
Provide dedicated Accelerated Service lanes where customers receive vehicle evaluation by a technician and are informed of required repair, required parts and availability, and estimated repair time within two hours of vehicle’s arrival
Enroll new vehicle orders onto the OnCommand™ Connection remote diagnostics system and designate an OnCommand Connection service champion at each service location
Participate in the dealership inventory alliance (DIA) parts inventory program to ensure common parts are readily available in dealer inventory
Every dealership recognized as Diamond Edge Certified supports International Truck and IC Bus customers with parts availability and service throughout the U.S. and Canada.
“We are proud of all of our dealers who go above and beyond to provide exceptional customer service and to keep our customers’ trucks and buses on the road, and we look forward to recognizing more dealers for taking the right action to improve dealership service dwell time,” added Reiter.