KW aftermarket operation achieves ISO 9002

KIRKLAND, Wash. (Nov. 16, 1999) — Kenworth Truck Co.’s aftermarket parts operation in the United States and Canada has achieved ISO 9002 certification.

“The focus of ISO certification is on improving job tasks and processes to provide unsurpassed customer satisfaction, premium value, and superior quality in parts acquisition and distribution,” said Dave Clarke, who directs Kenworth’s aftermarket parts organization.

Using quality standards established by the International Standards Organization (ISO), Kenworth said its aftermarket parts distribution efforts were measured for their efficiency and accuracy in getting parts to customers via the Kenworth dealer network.

Have your say

This is a moderated forum. Comments will no longer be published unless they are accompanied by a first and last name and a verifiable email address. (Today's Trucking will not publish or share the email address.) Profane language and content deemed to be libelous, racist, or threatening in nature will not be published under any circumstances.