Mack PartsPlus to target worst-case repairs

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LEHIGH VALLEY, Pa. — A new emergency order delivery service means Mack truck operators no longer need worry about late night, holiday or weekend repairs, according to the manufacturer.

PartsPlus, the new Mack program, will typically have an order ready for shipment within hours of the call being received at a Mack Parts Distribution Center, regardless of the time or day the company insists.

“This is a new service that allows our dealers to improve their service to customers who must have a part when our conventional next-day, emergency service is not enough,” says Terry Ethier, director of parts marketing.

With PartsPlus, a Mack PDC employee will be dispatched to pick, pack and load the necessary material whenever a PartsPlus call is received. The same employee will arrange with a carrier for the next available shipment and notify the dealer of the expected arrival time.

“Because of different dealer locations and varying airline schedules, we cannot always predict the exact amount of time that this will take to complete,” says Ethier. “But we can estimate that the majority of parts will be delivered to the Mack dealer’s location within eight to 24 hours.”

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