VANCOUVER, B.C. — Since the early stages of e-commerce, trucking companies have been promised the ability to enhance services available to shippers or dramatically increased equipment efficiency.
With the introduction of TruckMate for the Web (TM4Web), Maddocks Systems says it is providing one solution solving both of these key concerns by providing a unique web front-end completely integrated with the TruckMate for Windows (TM4Win) fleet management system.
“Trucking companies are always adapting to the increasing levels of information required by shippers now operating in a 24/7, just-in-time service environment,” explains Bob Maddocks, president and chief executive officer of Maddocks Systems.
“Offering customers access to key information online is an important step towards meeting the demanded level of service without adding additional staff.”
TM4Web is designed to provide trucking companies with a customized online presence enabling customers to request pick ups, manage a schedule of shipments, attain status updates, send email delivery notification and trace shipments with information from a freight bill. Trucking companies can also use TM4Web to manage carriers by providing the ability for carriers to accept or refuse available loads.
Maddocks points to Eassons Transport of Berwick N.S., as an example of a trucking company using technology, such as TM4Web, to remain a leader in the transportation industry.
“The majority of national shippers are now asking for these types of online services,” comments Peter Easson, vice-president of sales and operations. “As competition for larger national accounts becomes tougher, I believe our investment in technology will give us the edge we need to excel while continuing to be an industry leader.”
Easson also considered the technology offered by TM4Web as being a major asset to improving overall operations of Eassons Transport.
“By offering these services online, we are reducing the time our staff spends tracing shipments and providing manual online delivery reports,” he adds. “This saves our dispatchers valuable time. Allowing them to better plan and execute their daily functions.”
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