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Navistar integrates service offerings

WARRENVILLE, Ill. -- Navistar has announced it is integrating its service programs to improve efficiency and reduce...

WARRENVILLE, Ill. — Navistar has announced it is integrating its service programs to improve efficiency and reduce costs.


“Customers want to know they’ll get the same treatment throughout the International dealer network,” said Jim Hebe, Navistar senior vice-president, North American sales operations. “Through our advanced technology systems, we’re continuously looking for ways to be more efficient in our service operations, and give our customers the information they need to run their trucks at the lowest cost per mile possible.”


Launched in 2005, Diamond Estimating System is a Web-based system that provides estimates and repairs for common operations at a customer’s specific pricing level. It incorporates Navistar’s parts catalog, and automatically checks recall and warranty information.


Beginning last year, Diamond Estimating System was combined with a new product – ServicePartner – which utilizes the Diamond Estimating System and provides a series of modifications, according to Navistar.


Diamond Estimating System and ServicePartner interface with ISIS (International Service Information System), which provides dealer and fleet technicians with access to service manuals, service bulletin updates, special campaigns and newsletters, operator manuals, warranty coverage and coding, new vehicle processing and standard repair time information. These service systems are integrated with Navistar’s Fleet Charge purchasing program, which the company claims offers consistent national pricing on International and all-makes’ parts.


Through Diamond Estimating System and ServicePartner, Navistar adds that International dealers are able to provide “fair and consistent labour times, expedited diagnostic advisories and accurate repair estimates to customers.” With the integrated systems, the company indicates that service locations and fleets “benefit from a more precise and streamlined process that gets trucks back on the road faster, and at more predictable costs.”


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