OTA seeking feedback from drivers on Port Huron border crossing

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PORT HURON, Mich. — The Ontario Trucking Association (OTA) is surveying drivers to learn about the treatment they are receiving at the Port Huron, Mich. border crossing.

The survey stems from complaints about excessive wait times and the poor treatment of drivers at the crossing. The OTA has installed a survey collection station inside the US Customs compound (secondary crossing) at Port Huron and would like all drivers to take a moment to complete the survey.

The results are completely confidential and only OTA will have access to the surveys, the association insists. The OTA will collect drivers’ comments for the next three months, and then will address concerns with US Customs Border Protection and the Michigan Department of Transportation. Ideally, OTA says it will be able to improve the drivers’ level of satisfaction.

Survey forms can be obtained from the specially-marked survey station located inside the US Customs compound. They are located in the hallway where drivers line up to see Customs officers after being referred for secondary processing.

Of particular interest to OTA are details such as: time and date of crossing; how often they cross at Port Huron; whether they were treated in a professional manner by staff; length of wait time; and whether adequate seating was provided. There’s also a space to provide additional comments.

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