DENTON, Tex. — New online training programs offered by Peterbilt are helping keep the company’s dealer network versed in the latest product and service information for best assisting their customers.
“The trucking industry evolves rapidly, and never in its history has it been more important to anticipate customer needs and provide solutions than today,” says Nick Panza, Peterbilt general manager and Paccar vice-president.
“A truck manufacturer and its dealer network must be better informed and better prepared to effectively help customers in the areas of vehicle spec’ing, management and maintenance. Peterbilt employs the most advanced tools available for communicating with and educating our entire organization, and online training is a perfect example of enabling our employees to do just that.”
Dealers access the new training programs through a secure Web site that is available 24-hours-a-day, seven-days-a-week, allowing dealer personnel to take the courses whenever it is convenient for them, at work or at home. The training modules feature slide shows with streaming audio and a system that tracks users’ progress and completion of courses.
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