MISSISSAUGA, Ont. — Schenker of Canada has released its new Dedicated Freight Management (DFM) service, an outcome-based, business process outsourcing service designed to offer customers the most complete logistics and supply chain solution, regardless of which carriers, forwarders or warehouses are used.

This carrier-neutral service is a fourth party logistics service (4PL) that manages the entire logistics supply chain, including third party logistics providers (3PL) Schenker customers may have in place.

Schenker’s new international DFM group works with customers to understand their specific business rules and requirements. Critical points are defined and the group works to redesign the business process – not just elements of the existing supply chain – to maximize efficiencies, streamline operations and reduce costs.

In essence, Schenker contracts with different service providers, assembles those end-to-end solutions, manages them and serves as the single point of contact to the customer.

“After examining the entire process, we can focus on specific suppliers, carriers or forwarders to correct service deficiencies and optimize distribution expenses,” said Brian Howe, director of Dedicated Freight Management at Schenker. “We establish operational and financial performance metrics, implement cost-saving initiatives and provide exception reporting for on-time, complete and accurate supplier and shipping performance. The process is now proactive, not reactive.”