Keyword
service
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Navistar’s Vision 2025 to fuel growth, customer and dealer satisfaction
BOULDER, Col. – Navistar International says it has left survival mode, and is now in growth mode. And it has an ambitious plan to return to its glory years as a leader in the commercial vehicle space, dubbed Vision 2025.…
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Fort Garry moves into new, larger facility in Saskatoon
SASKATOON, Sask. – Fort Garry Industries has a new home in Saskatoon, Sask., celebrating with a grand opening May 9. A provider of aftermarket parts, as well as truck and trailer equipment and repair services, Fort Garry’s new building has…
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Inland Kenworth opens in Castlegar
CASTLEGAR, B.C. – Inland Kenworth has opened a new parts and service facility in Castlegar, B.C. The location boasts 19,000 square feet of space, featuring a 9,500 sq.-ft. service department with nine service stalls. There is also a 4,500 sq.-ft.…
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TruckPro adds Diesel Bros. to its network
MILTON, Ont. – TruckPro is expanding again in Ontario, announcing a new member in its network of service and parts shops across the country. Diesel Brothers is bringing its eight service bays and seven mechanics to the TruckPro family. The…
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DTNA dealers targeting 24-hour turnaround times
YOUNTVILLE, Calif. – Stefan Kurschner wants Daimler Trucks North America’s (DTNA) dealerships to be the Starbucks of truck dealers. The senior vice-president, aftermarket for DTNA, wants customers to know they can go to any location in the continent and receive…
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Great Dane taps Decisiv to improve service
SAVANNAH, Ga. – Great Dane has partnered with Decisiv to enhance service and maintenance event management. “Great Dane has chosen Decisiv as a technology partner to enable system connectivity and complete visibility around service events,” said Dave Durand, vice-president of…
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TruckPro adds four locations to network
LONGUEUIL, Que. – TruckPro has announced the expansion of its network to more than 125 service centers. The recent additions include: Diesel Expectations; River Philip, N.S.; Palmer Automotive and Truck Center, Cardigan, P.E.I.; Service de Freins Montreal, Montreal, Que.; and…
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Trailer Wizards buys Al’s Trailer Service
LONDON, Ont. – Canadian commercial trailer company Trailer Wizards has acquired London, Ont.-based Al’s Trailer Service, which adds to the company’s existing network and will bring support to its nearby London Total Customer Care Centre. “Al’s Trailer Service is a…
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Volvo dealers taking steps to improve uptime
GREENSBORO, N.C. — Volvo Trucks dealers that adopt a standardized process to expedite repairs and provide more transparent information to customers will soon receive a special Certified Uptime Center designation. The program will be rolled out in 2016 as part…
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TruckPro adds two new members
TruckPro has added two new members to its growing network of locations. Schellenberg Heavy Equipment in La Crete, Alta. and Marick Diesel Inc. in Mont-Saint-Hiliare, Que. have joined the network. TruckPro now has more than 100 service centres, making it…
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Dealers, customers benefiting from DTNA’s Elite Support program
YOUNTVILLE, Calif. — It takes more than investments in bricks in mortar to expand the capacity and maximize the efficiency of a dealer network. Investments must also be made into new processes if dealerships are to make the most of…
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FIVE TIPS FOR GETTING YOUR TRUCKS SERVICED FASTER
Marc Poland, service manager at Sheehan’s Truck Centre, gave a presentation at Performance Innovation Transport’s (PIT) annual conference a couple months back and provided what I felt were some useful tips on how to expedite the service of your vehicle.…
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Service and its importance to the aftermarket
LAS VEGAS, Nev. – It wasn’t all parts and products talk at the Heavy Duty Aftermarket Dialogue (HDAD) earlier this week. Lots of focus was actually placed on the role service plays in the industry. “The replacement parts business is…
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APTA honours members
DIEPPE, N.B. — Five individuals were singled out by the Atlantic Provinces Trucking Association (APTA) for their contributions. This year the association’s annual banquet was held in Moncton, where the award winners were fêted. “We are pleased to pay tribute…
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Keller Equipment Supply to distribute EnviroLube
Integrated Lube Services announced it has reached a deal with Keller Equipment Supply to distribute its EnviroLube vehicle service trench system to the Western Canada market. The EnviroLube is built of fiberglass and steel and has several advantages over traditional vehicle…
